Fees for additional services related to transfers
Most Paysera services are provided to clients at cost price. Usually, this includes only fees charged by our partners, but sometimes service provision also requires a lot of human resources and has to be charged additionally.
| Service | Fee |
|---|---|
| Crediting of money to the account according to instructions | Free |
| Fee for invalid account top-up when it is performed with an incorrect payment purpose (not according to the instructions) | 1 EUR |
| Fee for invalid account top-up when it is performed to a different bank than indicated in the instructions | 1 (up to 15 EUR) + actual
fees 1 EUR + actual bank fees (for Bulgarian banks) |
| Fee for refund when payment cannot be credited to the account of the recipient (for example, due to incorrect payment data) | 1 EUR + actual bank expenses |
| Specification of data/cancellation*/investigation of an international transfer when the transfer is already sent from Paysera | 10–42 EUR + actual bank expenses (10–70 EUR)** |
| SEPA transfer cancellation* | 2 EUR when not yet sent from Paysera 10 EUR when sent from Paysera and 13 months have not yet passed 22 EUR when sent from Paysera and 13 months have already passed |
| SEPA Instant transfer cancellation* | 10 EUR when sent from Paysera and 15 calendar days have not yet passed 22 EUR when sent from Paysera and 15 calendar days have already passed |
| Fee for internal transfer (between Paysera users) return | 2 EUR |
| Confirmation about the completion of an international transfer by the correspondent bank or the provision of a copy of the notification (SWIFT copy) | 10–20 EUR |
| Fee of the Information System of Cash-Flow Restrictions (PLAIS) | Fee of the Information System + 1 EUR (Paysera fee for forced debit) |
| Crediting of transfer in case of beneficiary mismatch (Kosovo) | 50 EUR |
* In case of transfer cancellation: the refund terms depend on chargeback confirmation by the recipient. Chargeback processing might take up to one month (for SEPA transfers – up to 10 days). Not the whole amount may be returned as the recipient's bank and correspondent banks may charge fees. A chargeback fee applies in all cases.
** Fees depend on the rates applied by the correspondent bank.